Nutrioz is strongly committed to protecting your personal information. This privacy statement describes how we handle personal information collected through www.nutrioz.com.
We use and store your data to fulfil a contact when an order is placed and for marketing when provided with your consent. You may withdraw marketing consent or restrict which channels at any time.
1. Who we are
We have appointed a Data Privacy Manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions or want to exercise your rights as an individual, their contact details can be found below.
2. What data we collect
To enable us to successfully process your order, we will ask you to provide the following personal details:
We also collect the following data to help our site function correctly and to improve our services to you:
Website traffic statistics
Anonymous site usage and user behaviour
3. How we collect your data
We use a number of different methods to collect data from and about you, including:
3.1. Direct interactions
You may give us identity and contact details when interacting with us electronically, via telephone or in person, these include
Placing an order
Creating an account on our website
Subscribing to our newsletter
Requesting samples or marketing material to be sent to you
Entering a competition, promotion or survey
As you interact with our website, we may automatically collect technical data about your device, browsing actions and patterns. We collect this data using cookies and other similar technologies. All technical data and tracking will be collected anonymously unless otherwise stated in this policy.
3.2. Third party and publicly available sources
We may receive data about you from various third parties, with whom we partner with:
We work with vendors who sell our products on our behalf and we process and fulfil the order
We work with specially selected partners where we run collaborative activities such as giveaways, competitions and surveys. Data will be shared with us in order to process applicable prizes. Where consent is given, we will also use this data for marketing purposes
4. How we use your data
We will only use your data when and where we require it and where the law allows us to. Most commonly for the following purposes:
Where we need to perform the contract we have entered into with you (processing an order)
Where required by law or regulation
Where you consent
Where you give consent to the processing of your data, you have the right to withdraw consent at any time by contacting us on firstname.lastname@example.org
We use the data you provide us to successfully process and dispatch your orders and to send you relevant communications about our products and services.
Nutrioz will always treat your data with respect, only collecting what we need, and we will never pass or sell your data to third-parties except to those who are vital to processing orders, provide communications or reporting.
These are called ‘data processors’ and all companies based within the relevant General Data Protection Regulations (GDPR). Nutrioz have ensured they only share data with companies that process data in an equivalent manner to GDPR standards.
4.1. Processing Orders
When placing an order, details of your order, contact details and value of order are stored within our stock management and finance system: Sage200.
This transaction data is stored as a requirement for auditing and statutory reporting purposes.
4.2. Dispatching Orders
To dispatch and ship orders, we share name, address, email and telephone data with:
[INSERT NAME OF SHIPPERS/MAIL SERVICES]
To provide you with up to date product news, offers and other relevant marketing information we will share your data with communication service provider: Nutrioz Ltd.
We ensure that explicit consent is given before we send any email communication and you are free to opt out at any time.
When interacting with our site and clicking links within our Nutrioz Ltd. campaigns, we track which products have been viewed and products purchased. Your product purchase history may be used to improve our recommendations to you.
4.4. Reporting and Analytics
5. Data retention
Unless instructed otherwise, your data will be retained for a period of 10 years after your last interaction with us.
Interactions include making a purchase, opening a marketing email, filling in a form or survey and other similar activities.
6. Cookies and tracking
Some of our pages utilise small files called “cookies” and other tracking technologies. A cookie is a small text file saved onto your device that is used to track site activity, purchase history and retain site settings.
You can allow or reject cookies when you visit our site by changing your references within our "cookie notification banner". You can also block cookies and delete existing ones by changing the settings in your browser. Please visit the help section of your browser to learn how to do this. Please note, that if you do this some elements of the website may not work correctly.
Shopify cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in.
Klayvio cookies are used to track which emails you visit our site from and which products you have purchased as well as which forms you have filled in.
7. Google Analytics
We use Google Analytics remarketing code to log when users visit specific pages or take specific actions on our website, this allows us to provide relevant advertising through Google and third-party services to display tailored adverts on pages across the internet.
You can opt out of personalised remarketing if you wish by visiting Google’s website and updating your settings or alternatively visiting the Network Advertising Initiative’s opt-out page.
7.2. Facebook & Twitter Pixels
We use both Facebook and Twitter pixels on our site which allow us track the pages visited and items purchased by users which may be used to create personalised Facebook and Twitter remarketing ads.
The pixels also allow us to carryout conversion tracking by reporting on the actions people take after visiting our website through an ad. This helps us measure the effectiveness and improve the relevancy of our advertisements.
No personal information is contained or collected as a result of using these pixels.
We work with a number of specially selected affiliates who create and share content around our brand and are each provided with a unique affiliate link. When accessing nutrioz.com through this link, we will store information about orders you have placed. The cookie will be stored on your device for 30 days, any purchases made during this period will be tracked. No identifiable information is shared.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
8. Payment methods
We do not process or store credit or debit card information on internal servers. All card payments are securely processed by our payment gateway providers Shopify Payments, PayPal, Apple Pay and Google Pay.
9. Your legal rights
As an individual, you have the right to request:
9.1. Access – Commonly known as “Subject access request”, this allows you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
9.2. Rectification – You can update incorrect or incomplete data we hold about you, though we may ask for proof to confirm the accuracy of this new data.
9.3. Erasure – This allows you to ask us to delete or remove personal data if; it is no longer necessary in relation to the purposes for which they were collected or processed, where the personal data have been unlawfully processed or the personal data has to be erased for compliance with a legal obligation.
Where we have a legal requirement to hold data for auditing purposes (financial transaction data), we may choose to anonymise your data.
Nutrioz will not erase personal data if you have made an order in the last 6 months (180 days), in case a chargeback occurs. If a request for erasure is submitted in that time frame, then it will sit pending, and it will be actioned once the appropriate time has passed. You do not need to submit another request.
9.4. Restrict processing – You may object to processing or require a restriction of processing your personal data during the following scenarios:
If you want us to correct the data’s accuracy
Where the use of the data is unlawful but you do not wish for us to erase it
Where you need us to hold the data if we no longer require it as you need it to establish, exercise or defend legal claims
You have objected to our use of your data but we need to verify whether we have overriding legitimate basis to use it.
9.5. Data portability / transfer – You may request for us to transfer your data to a third party. We will provide your data in a csv format. This right only applies to data for which you initially provided consent – excluding purchase and transaction history.
9.6. Withdraw consent – You may withdraw consent at any time where we are relying on consent to process your personal data. If you withdraw consent, your data will still be processed where necessary to complete a contract we have entered with you. If you withdraw consent, this may impact how we provide products and services to you. We will advise if this is the case at point of withdrawal.
You will not have to pay a fee to access your personal data or exercise any other right. However, a reasonable fee may be charged if your request is clearly unfounded, repetitive or excessive. In any of these cases, we may refuse to comply with your request.
10.2. Information required
We may need you to provide further information or to prove your identity before we are able to process your request. This is a security measure to ensure that personal data is not disclosed to anyone who doesn’t have the right to receive it. We may also ask for additional information to help speed up your request.
10.3. Time limit
We will try to respond to all legitimate requests within one month. Occasionally, for additional or complex requests, this may take us longer than this but we will notify you at every stage.
11. Our Contact DetailsFor anything relating to your data or to exercise your rights, please email our appointed Data Privacy Manager at email@example.com
You may also write to us:
FAO Data Privacy Manager